Shutter & Soul

At Shutter & Soul, we strive to provide exceptional photography services that capture your most cherished moments. We understand that sometimes plans change or expectations vary, so we’ve created a clear refund policy to ensure transparency and customer satisfaction.

Session Cancellations:

• Cancellations made at least 3 days before your scheduled photo session are eligible for a full refund.
• Cancellations made 1–2 days before the session are eligible for a 50% refund.
• Same-day cancellations or no-shows are non-refundable.

Rescheduling:

You may reschedule your session once at no cost if the request is made at least 2 days in advance. Additional changes may incur a fee.

Dissatisfaction with Photos:

If you are not satisfied with the final images, please contact us within 5 days of receiving your gallery or prints. We will review your concerns and may offer one of the following options based on the situation:

• A free re-edit
• A partial refund
• A complimentary reshoot

Deposits for Events or Special Sessions:

• Deposits for weddings, corporate events, or custom photography packages are non-refundable unless canceled at least 14 days prior to the scheduled date.
• If canceled before that time, a 50% refund of the deposit may be issued.

Product Issues (Prints, Albums, etc.):

If a print or album arrives damaged, please notify us within 3 days of receipt with photos of the damage. We’ll replace the item at no additional cost or issue a refund.

We’re committed to providing a professional and memorable photography experience. If you have questions or concerns, don’t hesitate to reach out.

Thank you for choosing Shutter & Soul!